Lost Username or Password

If you have lost or forgotten your username or password and cannot gain access to your account, click on the appropriate button below. You may also contact customer service at the phone number or email address below.

In order to keep your information secure, you will be required to validate your identity over the phone with a representative.

You may modify your password by logging into the My Account section and selecting Change My Password. Please keep your new username and password in a safe place for future use.

Phone Number for Questions: Please see your patient statement for contact information.

Email Address for Questions: DoNotReply@paymydoctor.com

Cancel Forgot Password Forgot Username